Utilities, Trash, Yard Waste and Recycling
Utility bills are due the 15th day of every month. Payments received after this day are subject to a late fee.
- Pay on-line (for no additional charge)
- Pay by automatic draft from your checking account. Fill out the Auto Deposit Authorization form, print it, and bring it with you to city hall.
- Pay by phone at (913) 845-2620 with your debit or credit card. Visa and Mastercard are accepted.
- Pay in person at City Hall by check, cash, debit, or credit. Use the night deposit drop if paying after business hours.
- Mail check to the city hall address shown on your utility bill.
Do you need new water, sewer, and trash services?
Print and fill out the New Water & Sewer Application and bring or mail to city hall. A $30 non-refundable new connection fee applies. You may also sign, scan, and e-mail the form to firstname.lastname@example.org or fax it to (913) 845-9760. The connection fee can be added to your first bill.
Do you need to change the address where service is provided?
Complete this online Service Address Transfer Request form by providing both your current and new addresses.
Do you need to stop water, sewer, and trash services?
Do you need to contact other utility services?
In this section you can learn about various utilities offered and about how you can sign up for them.
Two electric companies provide electric service depending on where your home or business is located. North of State Avenue (US 24-40) is served by Leavenworth-Jefferson Electric, and south of the same road is served by Westar Energy. If you need assistance determining which company services your area, feel free to contact city hall at (913) 845-2620. You may also contact Westar Energy at (800) 383-1183 and Leavenworth-Jefferson Electric Cooperative at (888) 796-6111.
Kansas Gas Service provides gas service to Tonganoxie and can be contacted at (800) 794-4780.
AT&T, Direct Star TV, and Wild Open West (formerly known as Knology) are telephone providers in Tonganoxie.
AT&T - (800) 464-7928 or customer link
Direct Star TV - (877) 423-3403 or customer link
WOW - (785) 841-2100
For Your Information
The City of Tonganoxie provides water, sewer and trash services. Businesses that locate within city limits must use municipal utilities. Please review our water and sewer regulations for information on connecting to City water and sewer service, maintenance responsibilities and more.
For information on Tonganoxie's water safety, check out the 2014 Water Consumer Confidence Report covering calendar year 2013.
The utility bills are mailed the first business day of each month and are due by 4:30 p.m. on the 15th of the month. After that time/date a 10% penalty will be added to your balance. Shut-off notices are mailed on the next working day following the 15th of every month as a reminder of the unpaid bill. This notice also contains the date your water will be shut off if the bill remains unpaid. Shut off date falls on the second to last business day of the month. If that falls on a holiday, shut-off will occur the next business day. If that falls on a Friday, shut-off will occur the following Monday. On the shut-off date, in addition to the regular bill and 10% penalty, the reconnection fee is $30 during business hours; after hours the reconnection fee is $75.
An average family using 3,000 gallons per month can expect to have a combined utility bill of $70 a month as of February 2014 per Ordinance 1372. The division of each charge is explained below.
Water - The minimum monthly charge for 0 to 1,000 gallons water usage is $8.55. For each additional 1,000 gallons, the charge is $5.22. Commercial rates are the same as residential rates.
Sewer - Residential monthly charges will be based on average monthly water usage billed during the months of November, December, and January. Until a residential contributor has established a winter average, the monthly user charge shall be the median charge of all other residential contributors. The minimum monthly charge for 0 to 1,000 gallons is $14.36. For each additional 1,000 gallons of usage is $4.20.
Commercial users are charged the same amount as water consumption. Tonganoxie does not have meters on sewer lines.
Trash - Your trash day depends on where you live. Trash is $15 a month. You must have your trash to the curb by 7:00 AM. Trash collection is contracted through Honey Creek Disposal. During the week of a holiday observed by Honey Creek, trash will be collected one day late. These holidays include:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
**Businesses must provide for their own trash disposal.**
Yard Waste - Yard waste is collected on the same day each week as the customer's regular trash collection. All leaves and brush must be in craft paper bags designed for yard waste disposal. Plastic bags are prohibited.
Tree trimmings must be bundled. Bundles must be tied securely, shall not be more than 18 inches in diameter, not more than four feet long or more than 65 pounds in weight.
Bulky Items - Bulky item collection is the first scheduled trash day of the month for residential customers. Residents may put out two bulky items per month. Large items include household furniture, appliances, bicycles and like items.
The following items are not allowed and will not be collected: lumber, carpet, building or remodeling materials, tires, chemicals, oil, paint, rocks, dirt, concrete, animal remains, and appliances containing refrigerant, commercial or industrial waste, or materials of an explosive or toxic nature.
Debt Service - $11.50 is charged monthly to all utility customers. This amount pays for bonded debt service for water system improvements and water line maintenance.
For automatic debit payments from your bank account, fill and send the ACH Debit Authorization Form.
Municipal Utility Schedule
The City of Tonganoxie schedules connections, disconnections, and transfers Monday through Friday from 8:00 AM to 4:30 PM. There is no fee to transfer service from one address to another within the City limits.